Shipping policy

Shipping Policy

We believe shipping should be simple, transparent, and fairly priced.

We always try our best to provide free or reasonably priced shipping whenever possible. Shipping availability and charges may vary depending on the delivery location, order value, package size, and weight.

Order Processing

Orders are generally processed within 1–2 business days after successful payment.

Once your order is dispatched, you will receive shipping and tracking details at the contact information provided during checkout.

Delivery Time

Estimated delivery is generally 2-5 business days after dispatch.

Delivery times may vary depending on your location, courier service, weather, holidays, and other circumstances beyond our control.

Shipping Charges

We will always try to provide free shipping or the fairest possible shipping rate for your order.

In some cases, additional shipping charges may apply, particularly when:

  • The delivery location is outside our usual service area.
  • The order is being shipped to another city or state with higher courier charges.
  • The package is heavier or larger than standard shipments.
  • Additional courier or remote-area charges apply.

If additional shipping charges are necessary, we will aim to keep them reasonable and transparent.

Multiple Items / Heavier Orders

Shipping costs can increase when an order contains multiple products or has greater weight or volume. We will try to combine shipments where practical to keep the shipping cost as low as possible.

Tracking

Once your order has been dispatched, tracking information will be provided so you can follow your shipment.

Delivery Delays

Delivery times are estimates and may be affected by courier delays, weather, public holidays, incorrect address information, remote locations, or other circumstances beyond our control.

Incorrect Address

Please carefully check your address before placing your order. If an incorrect or incomplete address causes the shipment to be returned or requires re-delivery, additional shipping charges may apply.

Damaged Package

If your package arrives damaged, please take clear photographs/videos of the package and product and contact us as soon as possible.

Contact

For any shipping-related questions, please contact: Synerabrands@gmail.com