Refund policy
Return and refund policy
No-Return / No-Exchange Policy
We do not accept returns or exchanges for clothing due to change of mind, size preference, colour preference, design preference, or any other personal preference.
For hygiene and product-quality reasons, we generally do not accept returns or replacements of clothing once delivered.
Damages and issues
Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or incorrect, please contact us within 2 days of delivery.
For any return, replacement, damage, or refund-related enquiry, contact us at:
Email: Synerabrands@gmail.com
Please include your order number and clear photographs/videos showing the issue.
After reviewing the issue, if the claim is approved, we may provide a replacement or refund, depending on the circumstances.
Items that have been worn, washed, altered, stained, or otherwise used may not be eligible for a replacement or refund.
Exceptions / non-returnable items
The following are not eligible for return or exchange:
- Size or fit preference
- Change of mind
- Colour preference
- Design preference
- Products that have been worn or washed
- Products damaged after delivery
- Products altered or modified by the customer
- Missing or removed tags, where applicable
- Gift cards
- Sale/final-sale products, where clearly marked
Exchanges
We do not offer exchanges for size, colour, design, or change of mind.
If an item is confirmed to be defective, damaged, or incorrectly delivered, please contact Synerabrands@gmail.com. Synera will review the issue and provide an appropriate replacement or refund.
Refunds
If your refund is approved following a verified damaged, defective, or incorrect item, the refund will be processed to the original payment method.
For any questions regarding returns, replacements, damages, or refunds, please contact: